Legal Disclaimer:

The content on this website is provided by Pack Universe India with the aim of offering information to interested individuals. However, please note that this information is not legally binding on Pack Universe. Although we have compiled the content in good faith, we do not guarantee its completeness or accuracy, either explicitly or implicitly. Before making any decisions based on the content, we recommend verifying the information by contacting our relevant officers. By accessing the website, you agree that Pack Universe is not responsible for any direct or indirect losses that may result from using the information provided. All intellectual property rights for the content belong exclusively to Pack Universe.

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Compliance 

Following are the terms and conditions that shall govern your use of Pack Universe. This Terms of Use (the "Terms") provided below is with respect to the access and use of the packuniverse.com website (the "Site") which may be accessed via, but not restricted to, the World Wide Web, phone. These terms and conditions apply whenever you access the site, on whatever devices and from any mode of access. This Agreement is for an indeterminate term and you comprehend and agree that you are bound by such terms till the time you access our site.

Overview of the company:

• Company Information: Pack Universe, A Tuteja Group Venture Manmohan Singh Marketing India Pvt Ltd is located at 161, GNT Market, Dhar Road, Indore, MP 452002, IN
• It offers a range of commercial packaging materials.
• Target Audience: Pack Universe is exclusively intended for end users of legal age.
• Applicability of Terms: These terms and conditions govern all contracts made through https://packuniverse.com/, superseding any other terms unless explicitly stated otherwise.

Terms and Conditions 

• Third Party Involvement: To improve our website's functionality, we may use trusted third-party servers or content delivery networks to automatically deliver certain files, such as open-source libraries, images, and scripts, to your browser. This process helps speed up response times and eliminates the need for each visitor to download these files individually.
• Accessibility Commitment: We are dedicated to maintaining high accessibility standards as per the Standard on Web Accessibility and the Standard on Optimizing Websites. If you have any difficulty navigating our site, please contact us for assistance or to request alternative formats, like regular print, Braille, or other suitable options, to ensure you can fully use our services.
• Social Media Interaction: We invite you to connect with us on social media. Your interactions are governed by the Terms of Service/Use of the respective social media platforms, in addition to our own Terms and Conditions. While we do not control the terms set by social media platforms, we encourage you to review and understand them, along with our Terms and Conditions.
• Content, Links, and Frequency: We use our social media accounts to communicate with potential customers, share website content, and provide a respectful space for engagement. These platforms are managed by third parties, so we are not responsible for any downtime or unavailability.
• Links to External Websites and Ads: Our social media accounts might feature links or ads for external websites for your convenience. We recommend reviewing the privacy policies of these sites.
• Interacting with Other Social Media Accounts: Our decision to follow, "like," or subscribe to other social media accounts does not mean we endorse them. Sharing content from other users does not constitute an endorsement either.
• Comments and Interaction Guidelines: We welcome relevant and respectful comments and our team will respond when appropriate. We reserve the right to remove comments or block users based on specific criteria, such as sharing personal information, intellectual property violations, legal infractions, or engaging in threatening or discriminatory behaviour.
• Copyright Notice: Original content posted by us is protected under the Copyright Act.
• Privacy Considerations: Our social media accounts reflect our presence on third-party platforms, which we use to inform you about our services and programs and to gather feedback. Occasionally, we may collect personal information, and this section clarifies what we mean by "personal information" and how we handle it.
• Responsibilities in Handling Personal Information: When collecting personal information on social media, we comply with the Privacy Act and the Access to Information Act, ensuring we meet our legal obligations
• Legal Validity: Invalid provisions in the agreement do not invalidate the entire contract. They are replaced with effective provisions with the same purpose.
• Amendments: Pack Universe may amend these terms and conditions for future business, with exceptions for essential contract elements. Customers will be notified of changes, and acceptance is presumed if objections are not raised within a specified period.

Usage Guidelines for Pack Universe.com

• Registration: Customers must provide accurate personal information during registration. Packuniverse.com reserves the right to refuse registration without explanation.
• Confidentiality: Customers are responsible for maintaining the confidentiality of their login credentials. Sharing access information with unauthorised parties is prohibited.
• Content Submission: By submitting content to Pack Universe, users grant exclusive rights for its use, including publication and dissemination.
• Prohibited Activities: Users must not disrupt or manipulate technical processes on Pack Universe.com for unfair advantage. Violations result in account termination.
• Single Membership Policy: Users are allowed one membership account only. Multiple registrations will be deleted.
• Password Protected Area: Customers can access order information and manage personal data in the password-protected section of Pack Universe.com.
• Content Management: Pack Universe reserves the right to issue warnings, terminate memberships, or modify/delete content for violations.
• Limitation of Liability: While we aim for accuracy, we do not guarantee the completeness or accuracy of content. We are not liable for damages resulting from your use of our services.
• Third-Party Disclosure: We do not sell, trade, or transfer your personal information to third parties without consent, except when necessary for services or required by law.
• Termination: We reserve the right to suspend or terminate your access to our services without prior notice if you violate these Terms and Conditions or engage in behavior harmful to our website or reputation.

Service and Complaints

• At Pack Universe, we are dedicated to delivering top-quality packaging solutions that meet and exceed your expectations. Our team is committed to providing exceptional customer service, ensuring that every interaction with us is positive and productive. We aim to build long-lasting relationships with our clients by offering reliable, efficient, and innovative packaging services.
• Personalised Solutions: We understand that every client has unique needs. Our team works closely with you to provide customised packaging solutions tailored to your specific requirements.

• Expert Support: Our knowledgeable staff is always available to assist you with any questions or concerns you may have. We offer expert guidance to help you choose the best packaging options for your business.
• Timely Deliveries: We pride ourselves on our punctual delivery schedules. Our efficient logistics network ensures that your packaging materials arrive on time, every time.
• Sustainability: We are committed to sustainable practices, offering eco-friendly packaging options to help reduce your environmental footprint.
• Customer Feedback and Complaints: Pack Universe Packaging prioritises customer satisfaction and aims to address concerns promptly. Customers can contact customer service via email.
• Escalation Process: If you are not satisfied with the initial resolution, you can escalate your complaint by contacting our Customer Service Manager via email provided in the website. We are committed to finding a satisfactory solution and will work diligently to address your concerns.
  
  

Image Rights

• Usage Restrictions: Image rights belong to Pack Universe or its partners and cannot be used without explicit permission.

Privacy Policy 

1. Information Collection:

• We prioritise customer privacy and only collect essential information (name, address, credit card details) to fulfil orders.
• Advanced security measures are in place to prevent unauthorised access to customer data.
• Customer information is not distributed for purposes other than order fulfilment.
  
  

2. Use and Sharing of Information:

• Personally identifiable data is not sold without permission, unless specified in this policy.
• Information may be used or shared for order processing, legal compliance, research, and to improve customer experience.
• We do not share, sell, trade, or rent personal information to third parties without consent.
  
  

3. Cookies:

• We may use cookies to enhance user experience and track website usage.
• Cookies do not transmit personal information, and users can manage their cookie settings in their web browser.

D. Links:

• Our website may contain links to external sites whose privacy practices are not governed by our policy.
• We encourage users to review the privacy policies of linked sites.

E. Security:

• We employ industry-standard security measures to protect customer data throughout its lifecycle.
• Sensitive data is encrypted and stored securely in audited data centres with restricted access.

F. Opt-Out Policy:

• Users can opt out of receiving information from us by emailing the provided address.

G. Changes to this Privacy Policy:

• The privacy policy is periodically updated, with the last update indicated on the website.
• Changes to the policy will be reflected on the website

Website Policy

1. Modifications and Changes: 

• We reserve the right to alter these Terms & Conditions at any time. This includes adding, removing, editing, or updating any part of the Site or its services. 
• We can also suspend, cancel, or discontinue any portion of the Site without prior notice. Any changes become effective immediately upon being posted here. It's your responsibility to review these Terms and Conditions regularly. By continuing to use the Site, you agree to any modifications and changes.
  
  

2. Intellectual Property:

• All trademarks, service marks, copyrights, and other intellectual property on the Site are owned by "Pack Universe" or our affiliates and are legally protected. You do not have any rights to this intellectual property, and any unauthorised use will be prosecuted to the fullest extent of the law.
• Restricted Authorization: You can print or download content from the Site for personal, non-commercial use. Copying to a storage medium for personal reading or viewing is allowed, but creating a database by systematically downloading and storing pages is prohibited. You may not reproduce, transmit, edit, store on other websites, or include our content in any retrieval system without written permission.
• Exclusion: You are forbidden from accessing, using, or attempting to harm the Site or its content. Circumventing, reverse engineering, decrypting, or interfering with the Site is strictly prohibited and may result in legal penalties.
• Content: The Site may include advertising, promotional content, cookies, or links to third-party websites ("Third Party Promotional Content"). We are not responsible for this content, and users should verify its accuracy before engaging with it.
  
  

3. Representations & Warranties: By using the Site, you agree not to engage in illegal, harmful, or objectionable activities. This includes uploading content that infringes intellectual property rights, harms minors, or violates laws. Unauthorised advertising or transmitting harmful computer code is also prohibited. Violations may result in account termination and content removal.
   
   
4. Disclaimer: The content on the Site is for general information and should not be relied upon for decision-making. We provide the information "AS IS" and "as available," without any guarantees of error-free operation or the absence of harmful mechanisms.
   
   
5. Indemnity: Users agree to indemnify "Pack Universe" from any claims, losses, costs, liabilities, or damages arising from their use of the Site in violation of these terms and conditions.
   
   
6. Sharing of Site Content: The Site's content is proprietary and should not be shared, except for individual articles shared on social media for discussion and opinion expression.
   
   
7. Governing Law and Jurisdiction: This agreement is governed by applicable law, and any disputes are subject to the exclusive jurisdiction of Indian courts.
   
   
8. Force Majeure: While we strive for uninterrupted access to the Site, we are not responsible for interruptions, delays, or disconnections due to force majeure or acts of God

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